Your Privacy.
Our Priority.

At Joie Tech, we aim to deliver professional, high-quality services while supporting our clients at every step of their journey. We are dedicated to continually enhancing our services and ensuring a seamless experience from start to finish. Protecting your privacy is a core part of that commitment.

Joie Tech complies with the General Data Protection Regulation (“GDPR”) and is committed to safeguarding the personal data of individuals who interact with us. This Privacy Policy explains how we collect, use, store, and share personal information obtained through our website, www.joietech.co.uk. It also outlines your rights in relation to your personal data and explains how to contact us with any questions or concerns.

This Privacy Policy applies to anyone who visits or uses www.joietech.co.uk or contacts Joie Tech through online forms or other communication channels. Joie Tech may collect, process, and store personal data for purposes such as responding to enquiries, providing services, and analysing website usage.

This policy is designed to help you understand:

• what personal data we collect and how it is obtained
• why we collect and use your information
• how your personal data is processed and protected by Joie Tech

When you use our website or contact Joie Tech through online forms, we may collect personal information relating to you. This may include:

• Full name
• Telephone number (mobile or landline)
• Personal email address
• Business email address where it identifies an individual (e.g. john.doe@company.com)
• Technical data such as IP address, device identifiers, browser type, and website usage logs

Joie Tech collects personal data primarily to respond to enquiries submitted through our website and to deliver relevant services. We do not intentionally collect sensitive personal data through www.joietech.co.uk. Sensitive data includes information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health information, or details concerning a person’s sex life or sexual orientation.

If such information is provided voluntarily, this will be treated as explicit consent for its purpose.

We also collect standard technical and usage information to:

• monitor and improve website performance
• diagnose technical issues
• administer and manage the website
• analyse traffic patterns and user behaviour

This information may be collected through cookies and similar technologies. Further details are provided in the cookies section below.

Joie Tech takes appropriate measures to protect personal data against unauthorised access, loss, misuse, or disclosure. These measures include:

• staff training on data protection and privacy obligations
• limiting access to personal data on a strict need-to-know basis
• technical safeguards such as encryption, firewalls, and anti-virus protection
• physical security controls for access to our premises

Personal data is retained in accordance with Joie Tech’s Data Retention Policy. Where specific retention periods are not defined, personal data will be kept only as long as necessary, based on:

• the purpose for which the data was collected
• legal or regulatory retention requirements
• any ongoing or anticipated legal claims or investigations

Joie Tech does not share personal data with third parties unless there is a lawful basis to do so. We may share information with trusted third-party service providers who support our operations, including website hosting, analytics, electronic communications, research, or identity verification services.

We may also disclose personal data where required by law, including in response to court orders, regulatory requests, or government investigations.